Service

Student Support and Welfare Office

Headed by Marie Déroche

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    • Head of Office
    • Division
      Appui aux missions : ressources humaines, qualité de vie et conditions de travail, responsabilité sociétale
    • Keywords
      solidarité
    • Social media

    Overview

    The Student Support and Welfare Office (Mission solidarité) is part of the University of Strasbourg's student support initiative, dedicated to supporting all students at the university. Its mission is to coordinate the university’s support efforts and strengthen the services and resources available to students.

    Its main responsibilities include:

    • Welcoming students to the support and welfare spaces every day, offering information, drop-in sessions, workshops and advice
    • Supporting students with administrative procedures, including housing, social security and the CAF (caisse d'allocations familiales – the French social security office that provides family and social benefits)
    • Providing emergency financial assistance (for ongoing or urgent needs rather than one-off support)
    • Offering guidance and information on rights and legal matters, such as residence permits and employment regulations
    • Supporting students and researchers in exile through dedicated initiatives such as the French hosting programme for scientists and artists in exile (Programme d’accueil en urgence des scientifiques et artistes en exil – PAUSE), the university diploma "Return to study through language and interculturality for refugee students" (Retour aux études par la langue et l’interculturalité des étudiants réfugiés – DU Relier) and the application for adapted admission (Demande d’admission adaptée – DAA)
    • Hosting regular sessions with student support associations working to assist students (for example, Secours populaire)
    • Offering on-site support from a social worker (available on Tuesdays and Thursdays)

    Students in exile can contact the Student Support and Welfare Office by email at etudiantsrefugies@unistra.fr.
    Researchers in exile can contact the Student Support and Welfare Office by email at sol-chercheursendanger@unistra.fr.

    Organisational chart

    Organigramme de la Mission solidarité
    pdf
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    Practical information

    • Location

      Office 302
      47 avenue de la Forêt-Noire
      FR-67000 Strasbourg

      See directions
    • Opening hours

      Monday 10:00-17:00
      Tuesday 10:00-17:00
      Wednesday 10:00-17:00
      Thursday 10:00-17:00
      Friday 10:00-17:00
      Saturday Closed
      Sunday Closed
    • Contact us

    • Phone number